Privacy Policy

This policy applies to personal information handled in connection with Gamdom Casino, including information collected through our website, account services, customer support channels and related online features. Personal information is information that identifies you, or that could reasonably be used to identify you when combined with other information.

By using the website or opening and maintaining an account, you acknowledge that information may be handled as described in this policy. If you do not agree with these practices, you should avoid using the relevant services. This policy is intended to be clear and practical, but it does not replace any rights or protections that apply to you under Australian privacy requirements or other applicable rules.

We may update this policy from time to time to reflect changes to our services, technology, legal obligations or privacy practices. When changes are made, the updated version will be made available on the website. You should review this page occasionally so that you remain aware of how information may be handled. Where a change is significant, we may provide additional notice through an appropriate website or account communication.

Information we may collect

The information handled by an online casino will depend on how you use the website and the services available to you. It may include information that you provide directly, information created when you use your account and technical information collected from your device or browser.

• Account details, such as your name, date of birth, username, password, contact details and account preferences.
• Identity and verification documents or information needed to confirm your identity, age, eligibility or account details.
• Payment and transaction records, including deposits, withdrawals, account balances, gaming activity and related financial information. Payment information may also be processed by payment service providers.
• Communications and support information, including messages, enquiries, feedback, complaints and records needed to manage a support request.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language, time zone and general activity on the website.
• Cookie and similar technology information, including information about pages viewed, settings selected, session activity and interactions with website features.
• Information about your preferences, responsible gambling settings and marketing choices where these are relevant to the services provided.

You should provide information that is accurate and current. If you submit information about another person, you should have permission to do so and ensure that they understand how their information may be used.

We use personal information only for purposes connected with operating, securing and improving the website and its services. The purposes may vary depending on the information and the way in which you interact with Gamdom Casino.

• To create, administer and maintain your player account.
• To process account activity, payments, withdrawals and other transactions.
• To verify your identity, age and eligibility, and to complete account checks.
• To detect, prevent and investigate fraud, money laundering, misuse, suspicious activity and other security risks.
• To meet legal, regulatory, compliance, record-keeping and reporting obligations that apply to the services.
• To respond to questions, provide customer support, resolve complaints and communicate about your account.
• To operate, maintain, troubleshoot and improve the website, systems and user experience.
• To understand general website usage, measure performance and improve relevant features.
• To send service messages, security notices and other important account communications.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Some information may be required before an account can be opened, maintained or used for particular functions. If you do not provide information that is reasonably necessary for verification, payment processing, security or legal compliance, we may be unable to provide part or all of the relevant service. We will not ask for information that is unrelated to a legitimate operational, security, support or legal purpose.

Sharing information

Personal information may be shared where this is reasonably necessary to provide the services or meet our obligations. This can include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support providers, security services and professional advisers. These parties should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where required or permitted by law, to protect the security and integrity of the website, to investigate suspected fraud or unlawful conduct, or to protect the rights, safety and property of Gamdom Casino, players or other persons. We do not treat player information as public information merely because an account exists.

Some service providers may handle information in locations outside Australia. Where information is handled by another organisation or in another location, reasonable steps should be taken to support appropriate security and privacy protections, subject to applicable requirements.

Cookies and similar technologies

Gamdom Casino may use cookies and similar technologies to make the website function, keep sessions active, remember preferences, support security and understand how visitors use the website. Some cookies are necessary for core account and website features, while others may help with performance, analytics or relevant communications.

You can manage or delete cookies through your browser settings. You may also be able to block certain types of cookies. If you restrict necessary cookies, some account functions or website features may not work as intended. Browser settings differ, so you should check the help information for your chosen browser if you need assistance.

Security measures

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, technical safeguards and procedures for handling information securely. Access to personal information is limited to people and service providers who need it for an appropriate purpose.

No online service can guarantee that information will always be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying support promptly if you believe your account or login details have been compromised. We will not normally ask you to disclose your password through an unsolicited message.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical and legal limitations.

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@gamdomcasino-aussie.com. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to take reasonable steps to verify your identity before responding, particularly where the request involves account information or identity documents.

1. Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
2. Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
3. Deletion: request that personal information be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, fraud prevention or dispute-related reasons.
4. Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is available. Service and security messages may still be sent when they are necessary to manage your account.
5. Questions or concerns: contact support@gamdomcasino-aussie.com if you have a question about how your information is handled or wish to raise a privacy concern.

We aim to respond to privacy requests within a reasonable timeframe. The response may depend on the nature and complexity of the request, the information involved and any verification required. We may refuse or limit a request where the law allows or requires us to do so, and we will explain the reason where appropriate.

If you close your account, we will stop using information for ordinary account activity where appropriate. Closing an account does not automatically erase every record. Information may need to remain available for legal obligations, security, fraud prevention, financial records, resolving disputes or protecting the website and its users.