Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment and outcomes are determined by chance or other game mechanics. A previous result does not make a particular result more likely, and a losing session does not mean that a win is due. Avoid treating gambling as an investment, a source of income or a solution to money problems.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential expenses, savings and other financial commitments have been covered. Never use borrowed money, credit intended for necessities, money set aside for bills, or funds belonging to another person. Once your planned limit has been reached, stop playing, regardless of whether the session has ended positively or negatively.

• Set a spending limit for each session, day or week and do not increase it while playing.
• Set a time limit and use reminders to help you finish on time.
• Take regular breaks away from the screen and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
• Keep gambling separate from household budgets, rent, mortgage payments, bills and other essential costs.
• Do not chase losses by increasing stakes or continuing for longer than planned.
• Remember that wins are not guaranteed and gambling should never be relied on to pay debts.

Players must meet the applicable legal age requirement and should only access gambling services where they are legally permitted to do so. You are responsible for understanding and following the laws that apply to you, including any rules about online gambling in your location. Do not allow anyone else to use your account, and keep your login information private.

Using account controls can make it easier to stay within your plan. Depending on the features available to you, you may be able to request deposit, wagering, spending or loss limits, as well as time reminders or other play-management settings. Consider applying limits before you begin gambling, rather than waiting until you feel that your play is difficult to control.

Set realistic limits

A limit should be affordable and based on your personal circumstances. It should not interfere with rent, utilities, food, transport, education, healthcare, family commitments or debt repayments. If a limit feels difficult to follow, reduce it or stop gambling and seek support. Do not remove or raise a limit simply to continue a session or try to recover losses.

Take a break

A temporary break can help you review your gambling without the pressure of an active session. You can also choose a longer account restriction or self-exclusion period if you want to prevent access for a defined time. If you request a break or self-exclusion, do not open another account or use another person’s account to continue gambling. Where available, consider blocking gambling websites and applications on your devices and ask your bank or payment provider whether gambling transaction controls are available.

Protect your account

Use a strong, unique password and do not share it with family, friends or anyone claiming to act on your behalf. Secure your email account and devices, and sign out when using a shared device. Account security is part of safer gambling because another person’s access could affect your limits, balance and personal information. Contact the relevant support channel through the website if you believe your account has been accessed without permission.

Account limits, cooling-off requests and self-exclusion arrangements may have conditions, processing requirements or effects on access. Review the information shown in your account and request clarification before making a change. A limit is a safety tool, not a guarantee that gambling will be affordable, so continue to monitor your behaviour and finances.

Problem gambling can affect people from any background and may develop gradually. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it affects your mood, relationships, work, study, health or ability to meet financial responsibilities. You do not need to wait for a serious crisis before asking for help.

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or anxious when trying to cut back or stop.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Hiding gambling, losses, transactions or account activity from family, friends or colleagues.
• Borrowing money, selling belongings or using essential funds to gamble.
• Missing work, study, appointments or family commitments because of gambling.
• Gambling to escape sadness, stress, loneliness, anger or other difficult feelings.
• Arguing with people close to you because of gambling or financial problems.
• Feeling regret, shame or distress after gambling but continuing to play.
• Neglecting sleep, health, meals or other important parts of everyday life.
• Using multiple accounts or services to avoid limits or continue after deciding to stop.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A clear conversation can be a useful first step. You may also benefit from support from a qualified counsellor, financial counsellor, healthcare professional or gambling support service. Asking for help is a practical decision and does not require you to prove that your situation is severe.

If gambling is causing concern, consider taking immediate steps: log out, stop deposits, apply a break or self-exclusion request, remove saved payment methods where appropriate, and tell a trusted person what is happening. Review your bank statements and essential expenses, and avoid making major financial decisions while distressed. A financial counsellor can help you understand your options without judgement.

Australian players can seek information and support through recognised Australian gambling-help services, including Gambling Help Online, local health services and community counselling providers. These services can provide confidential information, counselling and practical guidance for people who gamble and for affected family members or friends. You can also speak with your general practitioner or another qualified healthcare professional about the impact gambling is having on your wellbeing.

If you are supporting someone else, choose a calm time to talk and focus on what you have noticed rather than making accusations. Explain that you are concerned, listen to their perspective and encourage them to contact a support service. Do not lend money to cover gambling losses or take responsibility for managing all of their gambling-related debts. If you are affected by another person’s gambling, you are entitled to seek support for yourself.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, seek urgent help through emergency services or a crisis support service in your area. Move away from gambling access, stay with a trusted person if possible and tell someone clearly that you need immediate support. Your safety is more important than any account balance, loss or financial problem.

Gamdom Casino provides responsible gaming information to help players make informed choices. Players should use the available account tools, read the applicable terms and conditions, and contact support through the website if they need assistance with a limit, cooling-off period, self-exclusion request or account restriction. Do not provide passwords, payment details or other sensitive information to anyone outside the approved support process.

Responsible gaming is a shared responsibility. We encourage players to be honest about their gambling, review their activity regularly and act early when play stops feeling controlled or enjoyable. We may ask for information where necessary to verify an account or manage a responsible gaming request. Any request may be handled in line with applicable requirements, account procedures and privacy obligations.

This page provides general information and is not medical, financial or legal advice. It does not replace professional support. Gambling carries financial risk, and no responsible gaming measure can remove that risk entirely. If you are unsure whether gambling is suitable for you, the safest choice is not to gamble and to seek independent advice.